Bought my first house with Elders in September - being a first-time buyer I had a *lot* of worries and questions and found Andy and Hayley absolutely fantastic from start to finish. They were always on the end of the phone when needed and made the whole process a lot less stressful than it could've been! Thank you – Jodie Natalie
Over the past 12 months my partner and I have sold 5 properties through Elders, and have bought one which we have then gone on to let, also with them. Obviously, the fact that we have returned to the same firm time and time again shows how we feel about the service provided. They are a great team - Andy for the sales, Dan for the lettings and Hayley keeping it all running like clockwork in the office. They know the area well and therefore can be relied upon to give professional advice on current prices and the property market. We loved the professional photos that showed off the houses to their best. Plenty of follow up provided after viewings and always available at the end of the phone. We are very happy with the service from Dan regarding the rental property and he provided honest advice on any prospective tenants after viewings. Can't fault them - if you need to sell, buy or rent then we cannot recommend them more highly. Go with the best. Many thanks - Jennifer & Tim
Sold a property with Ilkeston branch. Excellent customer service from Ilkeston office. Property was on the website within days. Marketing was good. Andrew kept me updated regularly on viewings and feedback. Daniel also was very positive and helpful. Would definitely recommend this Estate agent. – Elizabeth
Andrew from elders was brilliant when dealing with the sale of my late father in laws bungalow we couldn't have ask for better service - Anne
I used Elder Estates to sell my house. From start to finish the service was excellent. Andrew was very personable and professional. My house sold straight away which was excellent and Andrew ensured I got a great price, more than I expected. I would highly recommend Elders Estates. - Claire
From our very first meeting Andy from Elders impressed my husband and I with his professionalism and positive attitude. He provided us with an excellent service from an accurate valuation right up to the completion of our house sale. He ensured we received the best price possible for the property and kept us fully informed throughout the sale process. We would have no hesitation in recommending Elders, Andy and Dan to anyone looking for a local property agent. - Marie
We put our house up for sale with Elders Estates and from the very start we were over the moon with the service we received. The marketing was great, the valuation was accurate - it was very professional and we were fully informed about each step right through to completion. We also found our new home through Elders which was due to Andy coming out of his way and showing us around a property which we hadn't booked to view. Andy was so helpful, gave great advice and went out of his way every step of the way. I really can't speak highly enough of everyone at Elders, David and Dan were so helpful. Communication was outstanding and we were always kept informed of any updates. Our house was not the easiest to sell, but Andy stuck with us and made us feel like we were his number one priotory. We would highly recommend Elders to anyone if you are looking to sell your house you will get no better. They are the elite of the estate agency world.. – Louise & Oli
My partner and I used Elders a couple of years ago when we were looking for a buy to let property and were very impressed with the service we received. Andrew (sales) was extremely professional and kept us informed of new properties as they came to the market, he let us know of any existing properties that had been reduced, also any questions we had were promptly answered. This was a much better service than we received from other agents.
When we found our buy to let property we decided to use Elders as the letting agents. Dan (lettings) has been our agent for almost 2 years now and we have had excellent service. When Dan first advertised our property there were several parties interested, he met them all and gave us his honest opinion on each which helped us find the right tenant who is still in residence.
We used them for 2 years now and it's the best experience we had so far! Very professional team. Any problems are resolved quickly and in professional manner. Always happy and open to help and answer any questions. Couldn't be more happy. Daniel who is responsible for lettings is amazing. Would not even compare to any other agency:) thank you! Highly reccomended. - Ilona Siurkute
I have been using Elders as a letting agent for my two rental properties for a couple of years now and it is the best service I have ever received by an estate agents by a country mile. There is a lot of time wasting and fobbing off in this industry, particularly by the national players, but this family run business are very customer-centric and all queries are dealt with very swiftly and to a very high standard - special shout out to Dan who has been brilliant!! Thanks guys... - Kyle Hardwood
Superb estate agents from day one of meeting them , they really are a group people that will go above and beyond to help you out. i would highly recommend dealing with Elders either buying , selling or renting a property. – Dean Harris
The most professional agent we have ever delt with. 5 star service – Lee Shapcott We are informed when the rent is paid into our account each month and if there is any issue with the property we can either sort it ourselves, or Elders have reliable contractors on hand to deal at very reasonable prices. Our contract also includes regular inspections which are always followed up with full report and photographs. We are so pleased with the service we receive from Elders that we have recommended them to friends and would recommend to anyone looking to buy, sell or rent a property. - Colin Coultan
Having initially debated marketing my property myself, then looking at various agents,I was extremely pleased that I chose Elders to do the job for me. They were efficient, polite, friendly and always on 'top of the job'. They removed a lot of stress and I would have no hesitation in recommending them or using their services again. – Lin
Sold within 3 days, what can I say. Very efficient service and kept me up to date with the process. Excellent I would use again. – Glyn Henry
We were very happy with the service from Elders. All of the team were helpful polite and always professional we have no hesitation in recommending them – Phil & Margaret Harris
Completed what I asked for and sold the house within one week. Was very helpful and kept me upto date. Even after sales was completed was happy to answer any questions or queries we had. Would definitely recommend to anybody looking to sell or buy a house. – Scott
Very helpful and professional staff, kept us informed of all developments, house was sold within a month. Would defiantly recommend. – The MC’s
Sold our house with elders (andy) and purchased our new house with them. Excellent customer service from start to finish! Very professional, friendly and i was always kept informed. There was a problem with the purchase of our new house but david went out his way to help make the purchase happen. I can not fault any of the staff at elders, i will alway be greatfull for what they did for us. I cannot recommended elders estate highly enough!! Thanks again guys – Laura haddon
We have had dealings with Elders Estate Agents through the purchase of one of their properties. It hasn't mattered who we have dealt with as they have all been great, we have found them to be approachable and very professional. Daniel Hallet has been our main source of contact and he has been brilliant, extremely friendly and if he has said he would ring back then he always has. I have had some bad experiences with estate agents but I highly recommend Elders – Carol
From the very start of the process when David visited my late Mother's house for an initial valuation, the service provided by Elders has been impeccable. Andrew who took up the mantle when the property was offered for sale has dealt with me in a thoroughly professional, pleasant and highly efficient manner and as he would no doubt confirm, I insist on high standards and they were achieved in every facet. I cannot speak too highly of Elders Estates and I will have absolutely no hesitation in recommending their services to anybody in the future. Thanks. – NHP
Great service, efficient and professional. Thank you Andrew for getting the property completed quickly. Its good to deal with people who know what they are talking about and perform. Thanks Charlotte and Anna – Charlotte CJS
Elders sold our house earlier this year. From the first day Andrew left a great impression, he was so positive about our house and the sale and the estimate was what we had hoped. The house sold within a few days which was fantastic! Andrew was always on hand to speak to, was so friendly and professional and when it came to discussing us possibly breaking the chain (due to our onward purchase being horrendous!) he did this with understanding and empathy to our situation. I cannot recommend Elders highly enough! – Emma M
Sold our house with Elders estates within a couple of days. Excellent customer service from Start to finish. Staff always happy friendly and helpful. We would recommend Elders to anyone we know. Thank you for an easy pleasant house sale. – Emma & Steve
Andy and the team at elders are brilliant. We purchased our house via them and I have nothing but praise for them, very efficient Andy and the team will call you with updates , they are honest with there time frames and they are clear with everything. We are first time buyers and Andy explained everything in a very clear manor. Top class business with a great knowledge of the local area! – A & Z
They sold my property within 3 weeks. We're very professional. Very friendly. Extremely helpful and always kept me up to date. I often received an update from them when it was my solicitors place to do so and when there we're problems in the process, it was Elders who went out their way to help.
Very happy with the service and would definitely recommend to friends :) – Tammy
The property we have purchased through Elders has been a particularly difficult deal due to a complicated lease, however we can't praise the service and professionalism of Andy and the team at Elders. All telephone calls were returned promptly and communication was superb. Actually from the politeness on the first viewing through to the call advising we had completed Andy's attitude, enthusiasm and desire to ensure matters were dealt with to a satisfactory conclusion scores 150%.
We were always treated with the utmost respect when talking with Andy or Dan even on days when we felt a little frustrated with things out of their control, when they always made calls to the various solicitors etc. A big thank you Andy for amazing service. - Sharon and Mick
Andrew and Dan provided a first rate service. They were all you need in an Estate Agent. They listened to us, provided professional and efficient advice and found us a buyer. Throughout the process they kept us informed and ironed out any hitches along the way. The whole experience was pain-free so thanks for doing what you said you would do. – Mrs C
When I decided I wanted to rent out my property I decided to go to Elders Estates as they had sold me the property just 3 years previously and I received excellent service and attention from the sales department./p>
When I made my enquiry I explained that I had never rented a property out before and they said they would explain everything to me. Daniel came out to my house, talked me through everything and answered all of my questions. I felt very reassured and comfortable with Elders Estates so decided to ask them to advertise and manage my property.
They soon valued, advertised and got a tenancy agreed within just 2 weeks!! My tenants have now moved in and I have received my first payment.
Elders Estates have, and I am sure will continue to be very helpful, staff members that I didn't deal directly were always their to help if Daniel wasn't available. - C Roberts
We are relatively new landlords and had previously used one of the larger firms to get us a tenant. We had not been entirely happy with that service, so after dealing with Andrew from Elders when we were looking to buy our rental property and being impressed with the service he had given we thought we would let them find us a new tenant. Elders gave us a full overview of charges and services that would be offered prior to us taking them on as our agent. They then left it to us to contact them if we wanted to take them on. Once we did take them on Daniel quickly visited the property and gave us the rental valuation. From then on he did all the necessary advertising and got several viewings from which we were given honest feedback. Daniel advised on what the viewers had said and also, as there were several interested parties, he gave his professional opinion on each of the viewers as potential tenants. Once we decided on the tenant to go with Daniel arranged for credit/referencing checks to be done, drew up all the contracts, sorted out the tenants deposit and first months rent, deducted the comission and transferred the balance of rent owed to our account. This whole process took less than two months and we have been extremely impressed with the service given. All the paperwork we have received has been very clear, concise and easy to understand. Daniel always kept us informed of what was going on and replied quickly to any emails/phonecalls if we had any queries. Overall we would definitely recommend Elders for either house sales, or rentings, and would like to thank Andrew and Daniel for all their help. - DD
Daniel has been very helpful in what has been a new process for me. The minefield of documentation has been made very easy and Daniel is very prompt with his responses and answered the numerous questions in a professional way. Thank you for your support. - Julie Carr
Daniel was excellent and kept us informed every step of the way during the time when the property was being marketed. He was true to his word and gave us feedback after each viewing. Everything was done promptly and professionally.
We are very pleased with the level of service Elders provided and would recommend them as letting agents. - 'Mr and Mrs A Taylor'
We used Elders to purchase our latest property. All staff were helpful and professional at all times. Andy always went the extra mile to help move thing along as quickly as possible. Thank you.
We found that using Elder Estates for Selling our property and the purchase of the Ideal property that we wanted, Andrew Elder was absolutely fantastic, He kept us informed from start to finish. Nothing was too much trouble for him or his colleagues, would strongly recommend Elders to anyone who wanted to buy/sell their property. First class service from a first class team. Thank you. - D&S
Very polite, well organised and efficient. Always helpful with viewings including weekends when we needed it. Got our offer accepted quickly and kept in touch. All handled smoothly and quickly, despite a delay at the seller's end (admin) which was resolved in one week (solicitors) - Thanks Daniel! - PC
I employed Elders estate to sell my late mother's house after she passed away earlier this year. Andy at Elder's was sensitive to the situation and professional throughout. Over the years I have dealt with a number of agent's across the country and none come anywhere close to Elder's. No hanging around wondering what's happening with Elders. Andy kept us up to speed with progress throughout the whole process. Reporting on viewings and prospective buyers. Replied to any queries by return and ultimately negotiated an above offer sale price. What more could you ask!
My only complaint is Elder's don't have an office further south as we would certainly use them to sell our own home if they did. - Mr T Labuda
I sold my house in Belper with Andy, I can safely say he in the most professional & passionate estate agent I have ever come across, his customer service & price is superb. My house sold in the first week of being on the market. I would recommend Andy to anybody who is wanting to buy or sell a property. 10/10 from me & the girlfriend. - SJB
I have recently sold a house through Elders after buying a different property with them a year before, we used them as we had good service when buying. As always they are professional, friendly and cannot do enough to help. Andrew in particular went the extra mile both when selling our property and buying the year before. I would definitely use Elders again and encourage others to use them as well. - Syson
We sold our house through Elders Estate and the house we bought was also marketed through them. The whole team was extremely conscientious and professional. We were always kept up to date by phone and email about the marketing and sale of our old house and the purchase of the new one. Andrew Elder in particular couldn't have been more helpful and worked hard to ease the dealings with solicitors, mortgage companies etc, making the whole process much less stressful than it might have been. We felt we received a personal service of an excellent standard. - Penny